How do I place an order?
You can place an order by phone, e-mail. Call us at 469 231 7559 or email at sales@dallastshirts.net to get quote. After we provide you the quote we need 50% deposit to start the job.
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How do I pay for my order?
Payments can be made in the form of credit card (Visa, MasterCard, Discover), check or money order. Use your cards to pay online at www.dallastshirts.net/vterminal.html. This is a secure PayPal payment method.
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Do I get to see a "sample" before you print my order?
Yes. After you place your order, you will receive an e-mail attaching a image of proof. This attachment shows how your artwork will appear on the actual product that you are ordering. You have the opportunity to approve or disapprove your proposed artwork/layout. Production does not begin on your order until we receive an artwork approval from you.
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How long does it take to receive my order?
It depends on what you are ordering. The typical production time for most custom printed products is 1 week. This doesn't include shipping time, which is determined by your state. We offer rush service on many items, please e-mail or call us for availability of this service.
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Will I receive a confirmation after I place my order?
Yes. You will receive an e-mail confirmation if you place your order by e-mail, fax, or online order form.
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Will I be notified after my order has shipped?
On all orders that are produced in our shop (all custom garment orders), you will receive an e-mail notification with the tracking number and details of your shipment.
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Do you take overseas orders?
Yes. We take overseas orders. For security issues, there are certain restrictions on the orders that we will accept and how we ship them.
On all international orders payment must be made by credit card. We accept Visa, Master Card, and Discover.
Our standard method of shipping international orders is by USPS (United States Postal Service) Parcel Post Economy Rate, or via UPS. The typical time frame for delivery via Parcel Post Economy is three to eight weeks. Faster rates of delivery are available, however they are more costly and not available in all areas.
We reserve the right to refuse any order without reason. In addition, there are certain countries that we are unable to ship to.
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ARTWORK FAQ’s:
What kind of artwork files do you accept?
We accept many types of art files. The ideal file formats are: .cdr (CorelDraw), .ai, (Adobe Illustrator), .eps, .wmf, .pdf (Adobe Acrobat), .psd (Adobe Photoshop), .tiff. We also accept .jpeg, Microsoft Word, Publisher, Power Point, and many others.
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How do I get my artwork to you?
There are several ways to send artwork to us. (1). You can email your art to us (please keep the file size under 10 meg.). (2). You can place your artwork on a FTP page and we can download it.
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My artwork needs some "touch-up." Is there a charge for that?
Yes, there will be an artwork charge. The charge is determined by the level of "touch-up" that your design will require.
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I don’t have a design. Is there a charge to make a design for me?
It depends. We offer many free of charge art services, including text only designs, custom designs from our Design Center templates. If you want us to create a custom design for you based on your ideas or sketches, there will be a charge.
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I have several designs, do they all add up as 1 order?
No. Each design is treated (and priced) as a separate order.
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GARMENT SIZES/COLORS FAQ:
Do you offer "youth" sizes?
Yes. We offer youth small (6-8), youth medium (10-12), and youth large (14-16).
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Do you offer 2X, 3X, 4X, etc. size shirts?
Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in these size shirts. Call or e-mail for availability.
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Can I mix the shirt sizes in my order?
Yes. You can mix the sizes any way that you need to complete your order.
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Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?
Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would pay for each garment is determined by the total number of shirts in your order.
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What do the "color groups" mean?
The "color groups" shown on the product pages refer to the color of the product, not the imprint color. Depending on the product, all standard imprint colors are usually available.
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Can I have different ink colors on different color shirts?
Yes. However, each ink color change will incur an ink color change charge of $10 per color.
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PRINTING FAQ's:
If I reorder, do you keep my artwork or screens?
We keep your artwork on file indefinitely. However, we do not keep screens as we remake the screens for every order. Unless you are going to place another order within a few weeks, you will be charged for the screens on all reorders. You should notify us if you plan to place another order in the very immediate future, in which case we would not charge you for the screen(s).
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Are your T-Shirts screen printed or are they iron-on transfers?
We screen print ALL t-shirts with the exception of digital transfers ("photo") t-shirts. "Photo" or "digitally imaged" T-shirts are transfer printed as the image is applied with a heat press. We also use CAD-cut vinyl letters which are used for player names on the backs of "team" t-shirts, they too are applied with a heat press.
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Will the printing fade on my shirts after a few washings?
No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment using plastisol ink. "Wash" tests that we've conducted in our shop also prove that the printing on "Photo" or "digitally imaged" t-shirts (which are transfers) is durable and holds up to many washings before fading begins to occur. Also, however the image is printed on your shirts, the image will not peel off and can't be otherwise removed.
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My design has PMS colors, can you match them?
We offer PMS color matching on many products. The cost varies depending on the product, but is typically $40.00 per color.
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What is the largest size that can be printed on a T-Shirt?
The maximum image size that we offer is 11" X 11."
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I already have shirts. Will you print on them?
Yes.
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GENERAL FAQ’s:
Do you have a catalog?
Yes, we do have online catalog. Click HERE.
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Do you have a guarantee on the products that you sell?
Yes. If we make a mistake on your order or the product is materially defective, we will refund your money for the entire order or replace the product.
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Do the prices of the products become lower when I buy larger quantities?
Yes. The more you buy, the lower the price.
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Do you accept purchase orders?
Yes. We offer Net 30 terms to schools, government agencies, and major corporations. All purchase orders are handled by written agreement only.
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Do you offer "wholesale" or special prices to the "trade," schools, or non-profit organizations?
Yes, talk to our associate or email us at sales@dallastshirts.net.
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Can I get less than the minimum order?
On most items, no. However, there are a few products that we offer below minimum quantities. Call us for availability.
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Do you sell "blank" or "unprinted" items?
Yes. Call us for pricing and availability. Or check online catalog HERE
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Do you sell screen printing equipment or supplies?
No.
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If there is a problem with my order, what do I do?
You should contact us immediately by phone, fax, or e-mail. We want to help you resolve the problem as quickly and effectively as possible.
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